Policies & Procedures

Policies & Procedures

Newskills’ continuous improvement strategy is underpinned by our ongoing evaluation of training offerings and customer-centered methodology.

Our student-focused approach to Training and Assessment is recorded in the Newskills’ Quality Manual and Policies and Procedures, including Training and Assessment Strategy documents.

Newskills conducts regular validation, assessment moderation, industry consultation and internal audits to ensure that the needs of industry clients and students are fully met.

Newskills fully complies with the Equal Opportunity Act 2010, the Australian Government Privacy Act and with all relevant Federal and State legislation in working with staff, clients and students.


A Unique Student Identifier (USI) is effectively an account or reference number made up of numbers and letters.  The USI will allow all of an individual’s training records, entered in the national vocational education and training (VET) data collection, to be linked. The USI will make it easier for students to find, collate and authenticate their VET achievements into a single transcript. It will also ensure that student’s VET records are not lost.

Students are encouraged to create their own USI prior to enrolment however Newskills can create USIs on behalf of enrolled students provided that students meet the eligibility requirements and present the prescribed identification as documented on the government website www.usi.gov.au

If you choose to nominate Newskills to apply for a USI on your behalf, you must supply two forms of identification to verify your application. The following represents acceptable identification in priority order:

  1. Current Drivers Licence
  2. Birth Certificate
  3. Medicare Card
  4. Australian passport
  5. Australian Citizenship Certificate
  6. Vis Document (non-Australian passport)

Students cannot commence training unless a valid USI has been successfully created or supplied.

Recognition of Prior Learning (RPL)

Recognition of Prior Learning (RPL), as determined by the National Skills Standards Council (NSSC), is an assessment process that involves recognition of an individual’s prior learning to determine whether competency in nominated units can be given.

Newskills offers RPL to all students and encourages all students to apply. Information is made available prior to sign up regarding RPL.

RPL may result in:

  • entry to a course with pre-requisites
  • recognition for part of a course/qualification
  • issuing of a qualification

Newskills RPL process includes:

  • advice and assistance with evidence gathering
  • evidence submitted assessed against competency standards results discussed
  • recognition given or not given
  • feedback given regarding the overall assessment opportunity for re-assessment on appeal

Credit Transfer (CT)

Credit Transfer, as determined by the NSSC or its successor, is a process that provides students with agreed and consistent credit outcomes based on identified equivalence in content and learning outcomes between matched qualifications and/or units of competency.

There is no charge for Credit Transfer however RPL attracts a fee which is negotiated on a case-by-case basis.

Suspension or withdrawal from training

If an enrolled student wishes to suspend or cancel a traineeship training contract, they should notify their Newskills Trainer or Account Manager who will assist them with completing the appropriate form.

Fee Refunds

Withdrawal without Penalty: students will be notified prior to enrolment that they can withdraw from the course within 30 days of commencement whereby reason/s beyond the student’s control; including Acts of God, acts of government authorities, civil strike and riots and receive a full refund of fees paid to date.

Withdrawal after the cut-off date with penalty

When students withdraw from a course after commencement, Newskills requires one weeks’ notice. Registration fee and pro-rata fees paid will not be refunded

Extenuating circumstances

If for any reason Newskills Limited is unable to complete the training the following Refund Policy will apply:
Newskills agrees to refund within 30 days of commencement without deduction, all fees where the trainee’s application for enrolment is refused by Newskills Limited.
Newskills agrees to refund, within 14 days all fees where Newskills cancels the course or where the commencement of the course is postponed for more than four weeks.

If an employer decides to negotiate extra training there could be an additional fee imposed on the employer or student.